? ???????????? ???????????? ??? ???? ? ???????????????

?????????????? ???????????? ???????????? ???????? ????????? ? ??????? ?? 2%: ? 82% ? 2012-? ?? 78% ? 2013-? ? 76% ? 2014-?. ????? ?????? ???? ???????????? ? ???????? ???????? ???????????? Airline Quality Rating Report, ??????? ???????????? ?? 15 ???????????. ??? ???? ?????????? ??????????? ? ??????????? ?????? ??????? ?? 13%, ????? ??????????? ???????????? ?????????? ?? 3%, ? ????? ?????????? ????? ?? 22% ??????.

?? ?????? Associated Press, ??????? ?? ?????? ?????, ????????? ???????? ??? ??????? ????????????, ????????, American Airlines, ??? ? ??????, ??? Hawaiian, ? ????????????. ????????, ? ??????? ??????????? ?????? ????? ?????? ?? 275 ??????????. ?????? ?????? ?????????? ????? ? ??????????? Envoy, ??????? ?????? ??????? ??????? ?? 110 ????????????????.

?????????? ????????????? ???????? ????????? ? ??????? ?????????? ???????????? ??? — American, United, Delta ? Southwest. ? ??? ?? ??????????? ?????????? ?????.

??????? ?? ??????? ? Airline Quality Rating ?????? ??? ?????? ???????? Virgin America, ?? ??? ??????? Delta ? Hawaiian.