Дата: 06-10-17 11:49AVIATION NEEDS TO DO MORE TO MAKE ACCESSIBLE TRAVEL A REALITY FOR ALLA new study reveals that aviation still has a long way to go to meet the needs of passengers with disabilities. According to the report, Voyage of discovery: Working towards inclusive and accessible travel for all, more than two billion people around the world have accessibility needs due to disability and age. Book a Flight It says that one of the biggest barriers to accessible travel remains inaccurate or incomplete information being available, coupled with a lack of skilled customer service. The study also finds:
The study highlights that transitioning to an accessible travel-friendly environment for all will require the improvement of many aspects. Moreover, standardised content and services would increase consistency across the industry ensuring clarity in the type of services that any customer could expect. Amadeus' vice president for corporate strategy, Alex Luzárraga, says:“Improving accessibility in travel means enhancing usability for all customers. Book a Flight Accessibility is one of the elements addressed by Amadeus’ Corporate Social Responsibility strategy. “We are committed to sustainability in the travel industry,” insists Tomas López Fernebrand, the company's senior vice president, general counsel and corporate secretary. The study, which was conducted by ILUNION, was developed in the US, the EU and India, and included some 800 interviews with travellers with accessibility needs as well as industry experts, private-public sector representatives and international institutions. To learn more about the research and to download the "Voyage of discovery. Working towards inclusive and accessible travel for all" report, please click here. Джерело інформації: Airport World |
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