Дата: 16-01-19 12:41
AIRPORT EXPANSION – CONSIDERING ALL THE OPTIONS
Heathrow Airport’s recently released record passenger figures for 2018 came as no surprise, as the number of people travelling from the UK’s aviation hubs continue to climb, writes Entec Si's Eman Al-Hillawi and Matthew Garrett.
With figures set to increase over the coming years, airports should consider potential expansion strategies alongside overall efficiency improvements if they are to keep up with demand and ensure that they do not compromise on customer service.
The long-term impact of Brexit on the aviation industry remains to be seen. However, it currently shows no sign of dampening the enthusiasm of holidaymakers, who continue to take advantage of the availability of low-cost flights.
Developing a comprehensive expansion strategy, like that recently published by Birmingham Airport, is one way in which aviation hubs can ensure they are able to cope with ever-growing demand for aviation services in the years ahead.
Where space allows, this can be an effective method of enhancing the customer journey, however, before forging ahead with an investment, it is vital to ensure that the expansion project is financially viable.
In order to build a strong business case and provide reassurance to stakeholders that planned expansions are cost-effective, airports should focus not only on one-off peaks in demand, but their long-term growth projections.
Moreover, rather than simply investing in new infrastructure for the sake of it, it may be worth conducting regeneration or improvement work on existing assets instead, for example, repurposing outdated hangar space.
Aviation has traditionally been an asset and infrastructure-focused industry, however, it is important to bear in mind that many airports are space-constrained.
By monitoring short, medium and long-term capacity forecasts, implementing a capacity planning team and process can help to drive internal decision-making, allowing airports to rank the importance of a number of business changes and put targeted solutions in place.
In order to be truly effective when introducing business change activities, it is essential to adopt a fully joined-up approach, considering any potential knock-on impact to people, processes and systems.
And when implementing any expansion and service improvement project or programme, a portfolio management office (PMO) can help to enhance visibility, facilitate effective communication and improve prioritisation on an airport-wide basis.
• Eman Al-Hillawi is a principal consultant at business change consultancy Entec Si where colleague Matthew Garrett works as a programme manager,
Источник информации: Airport World
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