Дата: 16-01-19 12:45
VOLUNTEERS TO TEST OUT HELSINKI"S NEW CENTRAL SQUARE AHEAD OF ITS OPENING
Helsinki Airport is on the look out for 200 volunteers to experience its new Aukio central square before it opens for business in February.Described by Finavia as one of the most impressive new spaces of Helsinki Airport, the new central square will provide arriving and departing passengers with their first and last impressions of Finland.
Airport director, Joni Sundelin, says: “Participants in the test will get a unique chance to see the new facilities of Helsinki Airport before anyone else.
"We will test the functionality of services and passenger journeys, and especially the state-of-the-art security check with a full body scanner, which is the first of its kind in Finland."
The 200 volunteers will have to fit different profiles types – people who travel often or for the first time; with children; or, passenger with reduced mobility.
During the test day on February 6, participants will also get to experience the airport’s apron area, where access for the public is usually limited and enjoy lunch at the brand new Ajisen Ramen restaurant, originating from Kumamoto in Japan.
Customer experience and user-centred design
The opening of Aukio is part of Helsinki Airport's ongoing capacity-enhancing expansion programme, which will continue into the early 2020s.
Finavia notes that the test day is an important part of putting the newest facilities to use, and that the participants "will provide important feedback that will help Finavia to continue to offer a smooth travel experience."
It is important for Finavia that the companies and staff at Helsinki Airport are also part of the developing work. In this, Finavia uses a user-driven virtual model.
“With the virtual model, we can engage important stakeholders in the planning even better. In this way, they will be more committed to our future and understand the changes that the expansion will bring about. Helsinki Airport is one of the first airport operators in the world to use 3D modelling on such a large scale.”
The new central square Aukio
According to Finavia, Aukio will be an architecturally impressive space.
Various facilities, such as modern security control, shops, restaurants and new services that provide passengers with a special experience will be located around Aukio.
“We will do our utmost to keep the customer experience high during ongoing expansions," says Sundelin.
Источник информации: Airport World
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