Дата: 11-12-19 09:29BLOG: WHY DIGITALISATION IS MAKING THE DIFFERENCE TO AIRSIDE OPERATONSAirports are incredibly complex, interconnected ecosystems, whose performance is highly dependent upon hundreds of stakeholders aligning and operating in unison, writes Shell Aviation's Thomas de Boer. On the apron, where safety requirements are some of the most stringent in the world, orchestrating seamless operations and safely moving hundreds of refuelling trucks across the globe in close proximity to large aircrafts in this ever-changing environment is no easy task. Anyone who has recently travelled through the one of the world’s international hub airports will have witnessed the plethora of smart technology which plays a major role in modern air travel. See also - ALL NEWS FOR THE DAY Navigating operational challenges The aviation industry continues to grow at an incredible pace. IATA recently confirmed last year as another record for air travel, while also predicting a doubling of passenger numbers within the next two decades. From an airline perspective, the currency of refuelling is seconds. Hence, minimising delays in aircraft turnaround times is one of the most critical aspects of maintaining profitability and delivering the level of service demanded by passengers in today’s busy world. See also - ALL NEWS FOR THE DAY So, when absolute operational efficiency with regards to turnaround is demanded, how can digitalisation make the difference? One aspect where we believe there is huge potential is in the refuelling process. In addition, while most of the industry assesses single-site performance using data analytics at a site level, this is an industry-first solution that tracks fuelling performance across different locations and enables benchmarking and identification of overarching trends to identify efficiency improvement opportunities for our customers. Connecting apron to office Whether it’s face timing a loved one on the other side of the world or holding a board meeting by video conference, one of most valued ways technology continues to benefit our daily lives is through enabling communication. That’s why we made a huge step towards Shell Aviation’s vision of fully digitised operations by introducing Shell SkyPad, connecting our operators who provide the fuel on the apron with office staff and customers throughout the fuelling process. See also - ALL NEWS FOR THE DAY Costs associated with staff currently dealing with reconciliations and handling of invoicing errors or data accuracy issues can currently cost airlines up to USD 250,000 annually. Supporting growth with digital tech Whether it is improving passenger experience through a terminal or safety on the apron, digital tech has the potential to address both legacy and contemporary challenges in airport operations. Джерело інформації: Airport World |
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