Дата: 21-01-20 18:57RYANAIR FIRST AIRLINE TO RECEIVE ‘OK CODACONS’ SEAL FROM ITALY’S LEADING CONSUMER ASSOCIATIONRyanair, Europe and Italy’s No 1 airline, today (21 Jan) announced it is the first airline to be awarded the ‘OK Codacons’ seal, in recognition for having reliable and transparent T&Cs, efficient customer service and user-friendly website. The appointment by Codacons, Italy’s leading consumer association – follows positive feedback from Italian consumers and it is approved by ENAC.
Ryanair has been awarded with two out of three shamrocks – purple and blue – and has also initiated procedure to obtain the yellow shamrock based on its ongoing environmental commitments as Europe’s greenest, cleanest airline. See also - ALL NEWS FOR THE DAY “Paving a path of transparency is a further commitment to the passenger. Initiatives like this highlight how the passenger is and must always be at the heart of the air transport system. They contribute to increase the quality of the services offered to the user at the booking stage, with transparent, digitally advanced services, and during the flight ensuring beyond safety, which is an essential requirement, also the comfort on the planes, and in the support of the passenger for the resolution of any disputes. “We are pleased to be able to work with a leading airline such as Ryanair to increase passenger protection and to promote awareness of their rights. There are rules in Europe that fully guarantee the rights of air transport users in every context, but less than half of travellers, according to a report by the European Commission, know their rights. Agreements such as the one signed between Ryanair and Codacons go precisely in the direction of closing this gap, and to push the airlines to increase their commitment and their attention towards passengers. As an association we will continue to act as a guard for passenger rights and we will constantly monitor the quality of the services provided to users and the full respect of their rights” Press release Ryanair Джерело інформації: Український Авіаційний Портал |
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